City of Springfield
Pay Grade: 218
FLSA Status: Nonexempt
Bargaining Unit: SPA
GENERAL DUTIES AND RESPONSIBILITIES
Under the general supervision of a Sergeant or other Administrative Officer, maintains a communication network between the Police Department and its patrol officers, City residents, and other agencies; performs related duties as required.
1. Maintains an ongoing awareness
of the location and activity of field personnel via radio communication
and computer-aided dispatch equipment.
General Knowledge, Skills, and Abilities
Considerable knowledge of office procedures; considerable knowledge of the capabilities and general use of computer equipment; considerable knowledge of proper telephone answering techniques; knowledge of basic report writing procedures; knowledge of vehicle, equipment, or personnel dispatch techniques; ability to learn the duties of a police dispatch operation; ability to learn the operation of departmental radio communication equipment; ability to communicate with a clear, audible voice; ability to perform duties efficiently in an operation with varying degrees of stress; ability to obtain sufficient, accurate information at all times; ability to type a minimum of 40 wpm with negligible errors; ability to exercise discretion and judgment in completing assigned responsibilities; ability to maintain orderly records and prepare accurate reports; ability to enter and retrieve data via a computer terminal; ability to interact tactfully and effectively with coworkers, other agencies, and the general public; ability to learn the use of the local 9-1-1 and computeraided dispatch systems, and other communication center equipment; ability to maintain concentration while shifting quickly from one subject to another.
Experience and Training
Four years experience in an office environment with frequent public contact, multi-task functions, and occasional stress, or two years of experience in a public safety communications, or equivalent dispatch operation. Formal training/coursework in law enforcement may be substituted on a year-for-year basis, for half of the required experience, or any combination of experience, training, and education that provides the required knowledge, skills, and abilities.
Licenses and Certifications
Appointees must have a Basic Telecommunicators certification from the Oregon Department of Public Safety Standards and Training (DPSST), or the ability to obtain a certificate within twelve months of the date of hire.
Police Department employees hired after June 1986 must refrain from the use of tobacco products while on duty.
Copyright © 2000 City of Springfield, Oregon. All rights reserved.