Senior Police Calltaker/Records Clerk

Rev. 06/01

City of Springfield

SENIOR POLICE RECORDS / COMMUNICATIONS SPEICIALIST

Pay Grade: 215

FLSA Status: Nonexempt

Bargaining Unit: SPA

Benefits Summary

GENERAL DUTIES AND RESPONSIBILITIES

Under the supervision of the Police Office Supervisor, or other supervisory personnel, provides lead direction and training to other staff, receives and processes the emergency and non-emergency calls for police services, maintains records, and performs a variety of complex and specialized functions in a public safety environment. Performs related duties as required.

Essential Duties

1. Provides lead direction to Police Calltaker/Records Clerks as needed; serves as a technical resource, assigns and reviews work, and provides input for employee evaluations; participates extensively in the training and orientation of new records unit employees; refers sensitive issues to the supervisor; acts in the absence of the Police Office Supervisor.

2. Processes, maintains, and updates department records; enters and retrieves data using PCs and computer networks, including local, state and national law enforcement resources.

3. Types departmental correspondence and reports, and operates departmental office equipment to include telephones, computers, typewriters, calculators, FAX machines, photocopiers, and Text Telephones.

4. May answer a range of calls that include upset, angry, and/or abusive callers; provides assistance to callers who speak little or no English; operates a Text Telephone (sometimes referred to as a TDD or TTY) to process calls from the hearing impaired public; transfers emergency calls directly to a Dispatcher, if possible, or enters all data in the computer and then transfers the information to the Communications Center via CAD (computer-aided dispatch).

5. Provides services to department visitors who approach the reception counter to request police assistance, discuss crimes, bail amounts, and other police-related matters, or obtain information.

6. Provides information, instructions, or referrals to the appropriate public resource or agency; may transfer information by phone or written communications.

7. May assist in the searching and processing of prisoners of the same gender.

QUALIFICATION REQUIREMENTS

General Knowledge, Skills, and Abilities

Considerable knowledge of law enforcement operations and recordkeeping activities; considerable knowledge of automated criminal justice records management systems; considerable knowledge of correct telephone answering techniques and customer service principles, as they relate to non-emergency calltaking and CAD; considerable knowledge of conflict resolution skills; considerable knowledge of complex filing, and data entry and retrieval techniques; knowledge of the practices and terminology used by the courts, public safety agencies, prosecutors, and other criminal justice agencies; knowledge of social service agencies and the basic assistance that they provide; knowledge of correct punctuation, spelling, sentence structure, and vocabulary; knowledge of the capabilities and general use of computers; knowledge of basic arithmetic; ability to provide the necessary lead direction and training, and assign and review the work of unit staff; ability to make prompt, appropriate decisions based on limited information; ability to plan and complete daily tasks for the work unit with minimal supervision; ability to communicate with a clear, audible voice; ability to perform duties efficiently in an operation with varying degrees of stress, which often include angry, confused, and upset individuals; ability to perform multiple tasks, and shift attention quickly without loss of accuracy or detail; ability to maintain confidentiality; ability to enter, retrieve, code, and update information in criminal justice information systems, to include LEDS, AIRS, and NCIC; ability to use tact and courtesy in varying situations; ability to type with sufficient accuracy and speed to perform the duties of the job; ability to prepare accurate, understandable reports; ability to receive and process payments without error; ability to operate with regular interruptions and competing requests for assistance; ability to establish and maintain effective working relationships with co-workers, other agencies, and the public; ability to work on rotating shifts, and irregular hours, holidays, weekends, and overtime, as needed.

Experience and Training

Completion of job-related training or coursework, plus related work experience, typically three years in clerical positions of increasing complexity, with at least half of the experience in law enforcement or criminal justice. An Associates Degree in Criminal Justice or a related field may be substituted for the one year of specific experience, or any combination of experience, education or training that provides the required knowledge, skills, or abilities.

Licenses and Certifications

Appointees must be certified in the use of L.E.D.S. (Law Enforcement Data System), or be able to obtain the certification within six (6) months of hire.

Special Requirements

To ensure basic rights to privacy, and because some of the employees in this classification (job title) may be required occasionally to conduct searches of women prisoners, gender will be a bona fide occupational qualification (BFOQ) in the filling of certain vacancies in this classification. If a BFOQ is required by current staffing needs, it will be conspicuously noted in the recruitment process.

CONDITION OF EMPLOYMENT

Police Department employees hired after June 1986 must refrain from the use of tobacco products while on duty.

Xjc 375362

Logo McKenzie Boat