City of Springfield

DATA MANAGEMENT TECHNICIAN

Pay Grade: 417

FLSA Status: Nonexempt

Bargaining Unit: AFSCME

Benefits Summary

GENERAL DUTIES AND RESPONSIBILITIES

Under the general supervision of the Maintenance Office Supervisor, or other division supervisor or manager, supports the interface between the Facilities Management (FM) system, or other software used to organize the Division's operations, and the Maintenance Division staff. Performs related duties as required.

Essential Duties

1. Provides user support, to include report generation, consultation and training.

2. Responds to the Division's FM system and Local Area Network (LAN) needs by securing support from the Information Technology Department, documenting problems, and making recommendations to management regarding software and hardware, and various actions needed to resolve or avoid problems.

3. Serves as the data custodian for data developed and maintained by the Maintenance Division; specifies the parameters for data development projects; maintains documentation of software licensing and usage; creates and maintains meta data.

4. Represents the Maintenance Division on City and regional technical committees in order to meet Division service objectives.

5. Provides Division data development and application information for other City staff to ensure the efficient and effective integration with other systems used in the City.

6. Maintains a log of all reported Facilities Management (FM) system problems.

QUALIFICATION REQUIREMENTS

General Knowledge, Skills, and Abilities

Considerable knowledge of Facilities Management systems in a production
environment, with a special emphasis on street systems, building systems, vehicle inventory systems, tree inventory systems, fueling systems and sanitary and storm sewer systems; knowledge of data development and application development life cycles; knowledge of PC equipment, applications and capabilities in a networked environment; knowledge of a wide variety of commonly used applications including GIS, word processing, databases, spreadsheets, and other public works computer applications; knowledge of field data collection techniques; ability to work as a team member or independently; ability to accept direction, understand instructions, and complete assignments; ability to communicate effectively with users who have a wide variety of computer skills, assess their needs, and train as needed; ability to troubleshoot and identify computer hardware and software problems; ability to communicate both orally and in writing; ability to train volunteers and work experience personnel; ability to establish priorities and coordinate multiple projects; ability to monitor services provided by contractors; ability to work harmoniously and effectively with co-workers, other agencies and the general public.

Experience and Training

Completion, or equivalent, of a job-related two year college program, to include course work in data inventories, data maintenance, and/or data development, plus related work experience, typically two years of experience in the operation and support of Facilities Management (FM) systems. Formal technical training and/or experience using an FM system may be substituted for the required education on a year-for-year basis, or any combination of education and experience which provides the required knowledge, skills, and abilities.

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