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Resources
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City
of Springfield Pay Grade: 119 FLSA Status: Nonexempt Bargaining Unit: OPEU
Under the general supervision of the Building Safety Supervisor, provides: customer assistance by verifying permit application submittals for completeness, issuing routine permits, and answering questions regarding the status of permits and inspections; and overall paraprofessional staff support for the Community Services Division. Performs related duties as required. Essential Duties 1. Reviews residential building permit submittals to ensure completeness; determines the appropriate permit fee and the need for inspections; collects permit fees when appropriate and issues routine permits at the front counter. 2. Discusses the plan review and inspection process with owners, contractors, and design professionals; gathers data on specific project or site information when requested; provides the primary phone contact for information requests relative to permit status, inspection results, and procedures or processes regarding building and code enforcement activity. 3. Monitors, tracks, and adjusts workload as necessary to ensure residential permit applications meet legislative deadlines. 4. Prepares and tracks certified mail for code enforcement and building. 5. Gathers data, and contacts various public and private agencies to obtain information for specific development projects or special studies. 6. Reviews daily inspection request line, and routes inspection requests to appropriate field staff. 7. Maintains records and data files of program activity, and submits reports as required. 8. Provides routine support services for both the plan review and field staff.
General Knowledge, Skills, and Abilities Knowledge of the basic practices and procedures that evolved from State regulations for building safety; knowledge of Building Safety programs, to include permit issuance and plan review operations; knowledge of customer service principles and practices; knowledge of conflict resolution methods; knowledge of the value of accurate data gathering, processing, and reporting; ability to interpret regulations, codes, and policies, and explain them to customers, co-workers, other agencies, and the general public; ability to provide satisfactory customer service in a wide range of situations; ability to use computers and software sufficiently to perform the duties of the position; ability to organize and update data, and provide accurate, timely reports; ability to learn code enforcement and business licensing requirements and procedures; ability to interact harmoniously with customers, co-workers, other agencies, elected officials, and the general public. Experience and Training Completion, or the equivalent, of two years of training/education in Building Codes, plus related work experience, typically three years in the processing of permit applications or similar documents, to include: calculating and collecting fees and charges, interpreting codes and standards, designing and maintaining accurate records, collecting and computing data, and providing customer service to a wide range of clientele. Additional related experience may be substituted for the required training/education, or any combination of education and experience that provides the required knowledge, skills, and abilities. Licenses and Certifications A valid State of Oregon driver's license at the time of appointment.
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