City of Springfield

COMMUNITY SERVICE OFFICER 2 (Victims' Advocacy Program)

Pay Grade: 215

FLSA Status: Nonexempt

Bargaining Unit: SPA

Benefits Summary

GENERAL DUTIES AND RESPONSIBILITIES

Under the general supervision of a Sergeant, or other department supervisor, performs paraprofessional duties in support of police operations and the department Crime Prevention Program. Performs related duties as required.

Essential Duties

1. Serves as a department Outreach and Education Advocate for members of the Hispanic Community; works with groups and organizations to include Centro Latino Americano, Womenspace, and the Victim Services program, to locate victims of domestic violence; organizes and facilitates community meetings with various department staff members.

2. Provides follow-up services to victims of domestic violence, to include appropriate referrals to existing community support services, personal safety strategy planning, and translation services, as needed.

3. Designs, implements, and modifies an advocacy program that is intended to make law enforcement services and community safety and intervention programs more accessible and user-friendly to a specific segment of the community.

4. Provides the leadership necessary for problem solving efforts unique to the City's Hispanic community; participates in development of culturally sensitive strategies and the gathering of resources.

5. Serves as a primary source of information for the media, in all areas relating to domestic violence prevention, problem solving, and reporting.

6. Participates in the selection, training, and work assignments for the Outreach and Education Advocacy program volunteers.

7. Operates department vehicles and equipment, to include police radios and computer systems; participates in training activities as required.

8. Prepares and submits monthly reports of work activity; completes technical reports as required.

QUALIFICATION REQUIREMENTS

General Knowledge, Skills, and Abilities

Knowledge of law enforcement operations and social service systems, to include domestic violence victim support systems; knowledge of crime prevention programs; knowledge of the community, and the barriers that affect diverse cultural groups ; knowledge of research methods, to include data gathering, organizing, and reporting; ability to learn police operations sufficiently to perform the duties of the position; ability to apply intervention and advocacy strategies and procedures; ability to organize and maintain effective crime prevention activities; ability to facilitate community teamwork and group meetings; ability to mediate and resolve conflict; ability to coordinate the work of program volunteers; ability to learn to use department equipment, to include radios and the police computer system and its applications; ability to communicate effectively in oral, electronic, and written formats, using both English and Spanish languages; ability to interact harmoniously with coworkers, other agencies, clients, and the public; ability to travel as required.

Experience and Training

Completion, or equivalent, of a job-related, two year college program, to include coursework in law enforcement, sociology or social work, psychology, or advocacy, and one year of experience in advocacy, crisis intervention, or social service programs. Additional experience in crime prevention, advocacy, or social service programs may be substituted for the required college coursework, or any combination of experience and training that provides the required knowledge, skills and abilities.

Licenses & Certifications

Appointees must have certification on the State of Oregon Law Enforcement Data System (LEDS) or the ability to obtain a certificate within six months of the date of hire.

Appointees must have a valid State of Oregon driver's license at the time of appointment.

CONDITION OF EMPLOYMENT

Police Department employees hired after June 1986 must refrain from the use of tobacco products while on duty.

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