City of Springfield

CLERK 1

Pay Grade: 510/ 918

FLSA Status: Nonexempt

Bargaining Unit: OPEU/ NON Union-Temp

Benefits Summary

GENERAL DUTIES AND RESPONSIBILITIES

Under the supervision of a professional, lead worker, or unit supervisor, provides basic clerical support that includes data entry, typing, document production and binding, filing, and telephone/visitor reception. Performs related duties as required.

Essential Duties

1. Types correspondence from written, printed, or dictated/recorded sources, to include letters, memoranda, records, forms and reports, using computer hardware and software and/or electric typewriters.

2. Answers the telephone and responds to caller by providing information or referring to appropriate individual; receives visitors to the department or section and provides information or refers as needed.

3. Prepares or completes forms and standardized documents by adding the necessary information and data, in order to fulfill program needs and requirements.

4. Processes and maintains department records to include timesheets, fiscal records, and personnel files, by adding/updating information in accordance with established procedures and supervisory directions; may complete computations using basic arithmetic, calculators, and/or spreadsheets.

5. Maintains an electronic and traditional filing system for the storage and retrieval of internal/external correspondence, records, reports, and documents.

6. Receives and distributes incoming mail and correspondence; prepares outgoing mail for delivery to the postal service.

7. Operates office equipment to include computers, typewriters, calculators, telephones, recorders or transcribers, photocopiers, and FAX machines.

QUALIFICATION REQUIREMENTS

General Knowledge, Skills, and Abilities

Basic knowledge of office practices and procedures; knowledge of the correct use of punctuation, spelling, sentence structure, and vocabulary; knowledge of basic arithmetic; knowledge of filing and recordkeeping techniques; knowledge of the capabilities of various office machines to include computers, telephones, typewriters, calculators, FAX machines, and photocopiers; ability to learn City, department, and unit procedures and policies as they apply to the duties of the position; ability to perform a wide variety of basic clerical, office assistance, and support work; ability to learn the correct use of City forms and standardized documents; ability to process and maintain department records using established guidelines; ability to process incoming and outgoing mail; ability to operate departmental office equipment; ability to receive unit visitors in person and via telephone, and provide the necessary information or referral; ability to type sufficiently to perform the duties of the position; ability to interact harmoniously with other employees and the general public.

Experience and Training

One year of experience in an office environment. Formal business training/education may be substituted for the required experience, or any combination of experience, training and education that provides the required knowledge, skills, and abilities.

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