Springfield DPW
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F.I.R.S.T. Response

The City's Fast Incident Response & Solution Team (F.I.R.S.T.) is just a phone call away!

 Our Committment to you....

When you request our help, we will call you back within 24 hours.

Together, we will make a plan to best respond to your service needs.


How do I get assistance from FIRST Response?

  • FIRST will respond to calls during normal work hours (7 am - 3:30 pm) Monday through Friday.

What if it's after normal work hours?

  • We will respond to maintain vital services (drainage, wastewater, transportation).

  • Call the Police Department's non-emergency line at: 541-726-3714.


What kind of problems?

  • plugged sewers

  • flooded streets

  • glass & debris on the roadway

  • damaged signs

  • signal outages

  • stranded motorist assistance

  • traffic control assistance

If the incident is life threatening or has the potential to cause serious property damage, call 911.

Check out Animal Control's facebook page for missing pets:


The FIRST program was created to provide a fast avenue for citizens to get in contact with City maintenance staff to resolve problems.

The Operations Division is responsible for this program and maintaining the following public infrastructure:

  • Streets - sweeping, patching, snow & ice control, removal of road hazards

  • Landscaping - planting and maintaining street trees

  • Traffic Controls - signals, signs, pavement markings

  • Wastewater Collections- maintenance of sewer lines, repair of manholes, TVing lines

  • Stormwater Drainage - Surface and subsurface drainage: prevent flooding, maintain ditches, drainage canals, and maintain storm pipelines


Contact Us: (541) 726-3761

City of Springfield, Oregon